Bridal Terms and Conditions

Last updated: 01/07/ 2026  ·  LUMENINE Beauty  · lumenine.com.au

LUMENINE Beauty · Version 1.1 · Effective 01/07/2026

These terms apply to all LUMENINE bridal bookings, including Bridal Essen9al, Signature Bridal Experience,

Private Bridal Concierge and individually booked bridal makeup and hairstyling services. Please read these terms

together with your quota9on. They do not limit or exclude any rights you have under the Australian Consumer

Law.

1. About these terms

1.1 These terms are between LUMENINE Beauty, operated by Ninh Tran 11 58 16 54 486 ("LUMENINE", "we",

"us"), and the person who accepts the quote ("you").

1.2 Your booking is made up of your quote, your accepted booking agreement and these terms. If they

conflict, your quote prevails for price and services.

1.3 You can accept electronically by replying "I accept" or by signing.

2. Your booking and prices

2.1 Your services are those in your quote. Anything not listed is not included.

2.2 The total price is detailed in your quota9on and is inclusive of GST. Your quote shows every fee that

applies, such as travel, an early start (services star9ng before 7:00 AM) and Sundays or public holidays.

We will not add other fees unless you ask for addi9onal services and agree in wri9ng.

2.3 You are responsible for payment of all services in your booking, including for your bridal party.

2.4 Your quote is valid for 7 days.

3. Deposit and securing your date

3.1 A deposit of 30% of the total price is payable by bank transfer within 7 days of you accep9ng your quote.

Use your quote number as the payment reference.

3.2 Your date is held only when we have received your accepted agreement and your deposit. An enquiry, a

quote or a trial does not hold your date. If we do not receive both within 7 days, we may release your

date a_er one reminder.

3.3 We confirm your booking in wri9ng a_er we have received and checked your deposit. Your deposit counts

towards the total price.

4. Final payment

4.1 The balance is due 7 days before your wedding date, by bank transfer using your quote number.

4.2 If it is not received, we will remind you. If it is s9ll not received within 3 days of the reminder, we may

treat your booking as cancelled by you under clause 6.

4.3 We send a receipt for each payment. Please tell us promptly if a receipt looks wrong.

5. Changes to your booking

5.1 Please tell us in wri9ng as early as possible about any change to people, services, 9mes or loca9ons. We

will accommodate changes where we can and update your quote. Extra people or services are added only

with our agreement and your updated quote.

5.2 If you reduce the number of people or services, the following applies to the services removed:

No)ce before the wedding Fee

More than 28 days No fee

LUMENINE · LUMENINE-PL-01 · v1.1 Page 1No)ce before the wedding Fee

7 to 28 days (1 to 4 weeks) 50% of the price of the services removed

Less than 7 days 100% of the price of the services removed

5.3 Your package cannot be reduced below the services it includes. If you move from Signature or Concierge

to a lower package a_er your trial has been delivered, the Trial Value (clause 6.3) remains payable in

addi9on to the lower package price.

6. If you cancel

6.1 You can cancel by telling us in wri9ng. The date we receive your message is the cancella9on date.

6.2 If you cancel, you pay a cancella9on fee based on how many days before the wedding we receive your

cancella9on:

No)ce before the wedding Cancella)on fee

More than 28 days 50% of the deposit

7 to 28 days (1 to 4 weeks) 100% of the deposit

Less than 7 days, or no one present on the day 100% of the total price

6.3 If your trial has already been delivered (Signature Package and Concierge Package): your quote shows a

Trial Value, which is the part of your package price for your trial and look refinement. If you cancel a_er

your trial, you pay the Trial Value or the fee in clause 6.2, whichever is greater. You never pay both.

6.4 Your deposit counts towards the fee. If you have paid more than the fee, we refund the difference within

14 days. If you have paid less, you pay the difference.

6.5 Examples (illustra9ve prices). Total price $650, Trial Value $300, deposit $195 paid:

If you cancel You pay S)ll to pay / refund

40 days before, no trial $97.50 (50% of deposit) $97.50 refunded

40 days before, trial delivered $300 (Trial Value is higher) $105 s9ll to pay

20 days before, trial delivered $300 (Trial Value is higher) $105 s9ll to pay

5 days before $650 (total price) $455 s9ll to pay

6.6 If you are unhappy with your trial, please tell us within 7 days so we can offer your included refinement.

If, a_er the refinement, our service has not met the standards in clause 12, clause 12 applies and no

cancella9on fee is charged. A change of mind is not a failure to meet those standards, so clauses 6.2 and

6.3 apply.

6.7 The fee reflects the loss we are likely to suffer because we have kept your date and turned other bookings

away. If we re-book your date for a comparable booking, we will reduce your fee by the amount we

recover, but not below the Trial Value if your trial has been delivered.

7. Postponing or changing your date

7.1 If you tell us at least 56 days before your wedding that you want to move your date, we will transfer your

booking once to a new date, subject to availability, with no fee. Your deposit moves with it. With less

no9ce, or for a second move, we will try to help, but it may be treated as a cancella9on under clause 6.

7.2 If we are not available on your new date, we will refund everything you have paid for services we cannot

provide.

LUMENINE · LUMENINE-PL-01 · v1.1 Page 27.3 If you move your date a_er your trial has been delivered, your trial stays included. It is not repeated at no

charge.

8. If we cancel or cannot attend

8.1 If we cancel, or cannot provide your services for a reason within our control, we will refund all amounts

you have paid for services not provided, within 14 days.

8.2 If the lead ar9st cannot aeend because of illness or emergency, we will make reasonable efforts to

arrange a suitably qualified ar9st. If you accept, your booking con9nues. If you do not accept, or we

cannot find one, we will refund as in clause 8.1.

8.3 If an event outside either party's reasonable control prevents the services (for example government

restric9ons, severe weather, road closures, or serious illness or emergency), we will work with you to

move your booking or arrange the services differently. If neither is possible, we refund amounts you have

paid for services not provided. We will not charge a cancella9on fee.

9. Your trial (Signature and Concierge)

9.1 Your trial is arranged at a 9me we agree, ideally 6 to 10 weeks before the wedding. Bridal Essen9al

Package does not include a trial. We arrange your trial a_er we have received your accepted agreement

and deposit.

9.2 Your package includes one trial and one look refinement. An addi9onal trial may be arranged by

agreement and may incur an addi9onal fee..

9.3 To change your trial, please give at least 48 hours' no9ce. We will reschedule once at no charge. With less

no9ce, or a missed trial, your trial is forfeited.

9.4 Once you approve your look, we will follow it on the day. Changes a_er approval are accepted where

feasible and may affect 9ming or price.

10. On the wedding day

10.1 We build your schedule from your ready-by 9me and your confirmed details. Please give us your final

details by the date we ask for. For larger bookings, addi9onal ar9sts may aeend so we can meet your

ready-by 9me.

10.2 Please provide close parking, access from the agreed start 9me, a clear space with good light, and a

power point.

10.3 If you or your party are running late, the 9me lost is not added back and services may be shortened to

keep the schedule. If no one is present within 30 minutes of the start 9me and we cannot reach you, we

may cancel the affected services. The price of those services remains payable.

10.4 Travel within 30 km round trip is free of charge; beyond that, the fee in your quote applies. Parking costs

are paid by the client unless quoted otherwise

10.5 We aim to match your approved look. Ligh9ng, weather and skin condi9on can make it look slightly

different from the trial. If something is not right, please tell us at the final beauty check so we can fix it

before we leave.

11. Health, skin and safety

11.1 Please tell us before your trial or wedding about any allergies, sensi9vi9es or skin condi9ons. Each adult

in your party is responsible for telling us about their own. You are responsible for passing on arrival 9mes

and any changes. We can arrange a patch test on request if you give us enough no9ce.

11.2 We do not give medical advice. We may decline to use a product or provide a service if it may be unsafe,

and we will explain why.

11.3 For hygiene and safety, we may decline to serve a person who is visibly unwell. We will offer an

alterna9ve where possible, such as moving the service.

11.4 For children, a parent or guardian must be present at the service.

LUMENINE · LUMENINE-PL-01 · v1.1 Page 312. Our service standards and your consumer rights

12.1 We provide our services with due care and skill, so they are reasonably fit for the purpose you tell us

about, and within a reasonable 9me. These guarantees apply under the Australian Consumer Law and

cannot be excluded.

12.2 If there is a major failure, you may choose to cancel the service for a refund of unused services, or keep it

and claim compensa9on for the reduced value. If the problem is not major, we will fix it free of charge

within a reasonable 9me.

12.3 These terms do not limit any right or remedy that you have under the Australian Consumer Law. A change

of mind is not a failure to meet a guarantee, so the fees in clauses 5 to 7 apply.

12.4 We are responsible for loss or damage that is a reasonably foreseeable result of our failure to meet our

obliga9ons. Nothing in these terms excludes liability that cannot lawfully be excluded.

13. Photographs and privacy

13.1 Service records. We may photograph your look at the trial and on the day to record the look and deliver

your service. These are kept in your client record and are not used for marke9ng.

13.2 Marke)ng. We use images or reviews for marke9ng only if you give a separate wrieen permission using

our Image and Content Use Agreement. Saying no does not affect your booking.

13.3 Privacy. We collect your contact details, wedding details, skin and hair informa9on and payment details

to provide your services. We store them securely, share them only with team members who need them

for your booking, and do not sell them. You can ask to access or correct your informa9on by emailing us.

Our Privacy Policy is at heps://www.lumenine.com.au/privacy-policy.

14. Questions and complaints

14.1 If something is not right, contact us first at glow@lumenine.com.au or 0468 597 555. We will

acknowledge your complaint within 2 business days and aim to resolve it within 10 business days.

14.2 You can also contact Consumer Affairs Victoria on 1300 55 81 81 or consumer.vic.gov.au.

15. General

wri9ng.

15.1 These terms and your quote and agreement are the whole agreement. Changes must be agreed in

15.2 If a part of these terms is found to be unenforceable, the rest con9nues to apply.

15.3 These terms are governed by the laws of Victoria.